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Privacy Policy

Privacy Policy

Thank you for visiting our website and for your interest in our products and services. It is important for us to ensure the protection of your personal information/data provided in the context of your use of our website. Our aim is to take all actions needed to respect your privacy and to process the personal information/data provided by you in compliance with the applicable laws and regulations and to share with you, as clearly as possible, how and why we use personal information/data provided by you.

This Policy explains the context of our collection of data about you, how we use such data, your rights in respect to such data and the means for contacting us.

Personal Information that we may collect about you

We may collect, whether directly or through third parties, personal information about you when you:

  • use our website
  • use or receive our services
  • visit our premises
  • contact us
  • engage with us, share links or provide feedback about us via social media

This may include but is not necessarily limited to information:

  • which you provide whenever you:
    • complete one of our forms or receipts,
    • contract with us or request a service provided by or through us,
    • enter information on our website,
    • contact us by any means whether by phone or via social media, applications, chat or instant messaging;
  • which is recorded on articles sent to you via the services we provide;
  • which is recorded when you visit any of our premises.

We may collect the following types of information:

  • your name, shipping address, email address, date of birth, telephone number(s) and other contact and identification details
  • other information required to provide you with a service
  • details of services that you have used or items that you have purchased and other transaction-related information;
  • your company’s name, your position in the company, the company’s address, company’s email address and telephone number
  • your payment and/or billing information such as credit or debit card details
  • your signature and digital signature
  • other information collected through your use of our website
  • details of any enquiry, complaint or feedback you place with us
  • information about the articles ordered and/or delivered to you via any of our services
  • your information when signing for receipt of a parcel or letter
  • other information about you which may be communicated to us by third parties

Why we collect personal information

We collect your personal information to:

  • provide you with products and services that you may request from us or from selected third parties
  • provide you with our products and services
  • use it for technical administration of the website
  • enhance or improve customers’ experience of our products, services and our website
  • improve and develop our services
  • improve and develop user experience while using our website
  • comply with security standards such as checking and confirming your identity when you use our services
  • prevent and detect fraud against you, us and/or third parties
  • meet our legal and regulatory obligations
  • use it in anonymous form for product-related surveys and marketing purposes

If you call any of our customer service telephone numbers, we may –but shall under no event be obliged to – record your call. We shall use these recordings primarily for training and quality control purposes to ensure that we continuously monitor and improve our customer service standards.

How we collect personal information

We collect personal information inter alia:

  • directly from customers: e.g. when you sign up to receive our services or register on our website
  • from third parties who use our products and services e.g. information recorded on articles sent to you by a third party
  • from third party referrals and statistical data
  • from our other companies and subsidiaries and business partners e.g. if a customer has indicated its wish to receive information about the products and services of such entities
  • from third parties e.g. payment gateways, credit card companies, or in general when obtaining an authorization for a payment you make or when undertaking an identity check
  • from marketing lists or information from other publicly available sources
  • when products or services are provided conjointly with a business partner and the information is collected by the business partner in the context of providing you with the product or service
  • when mail and other documentation passes through our network, we may collect information on the outside of letters, parcels and other mail items e.g. contact information that enables us to route items through our network for delivery to the addressee

Who gets access to the personal information that we hold?

Customers’ personal information may be provided to / shared with:

  • Our companies and subsidiaries
    • Details of our group can be found here: www.jamelik.com
  • Selected third parties
    • where customers have indicated they wish to receive information about third party products, services or promotions that may be of interest to them
    • where services are provided together with a business partner and it is necessary to disclose the information to such business partner in order to provide the services
    • for the prevention of fraud and reduction of payment risk against us, third parties and/or customers
    • for the purposes of identity verification
    • to prevent money laundering
    • in connection with the prevention and detection of crime and/or violations
    • in fulfilment of our service obligations with competent authorities (e.g. Customs Authorities)

Disclosures of personal information required by law

We may be required to disclose certain personal information in compliance with applicable laws and regulations or in compliance with a court order or an official request from law enforcement agencies or in the context of legal proceedings.

Fraud Prevention

If false or inaccurate information is provided and fraud is identified, details could be passed to fraud prevention agencies or the relevant authorities and/or law enforcement agencies. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit-related or other facilities
  • Managing credit and credit related accounts or facilities
  • Recovering debt
  • Checking details on proposals and claims for all types of insurance
  • Checking details of job applicants and employees

We and other organizations may access and use the information recorded by fraud prevention agencies from Lebanon or other countries.

Transfers of personal information outside Lebanon

In case we need to transfer personal information about customers to third parties located outside Lebanon, we will ensure that information is protected to a level which meets the requirements of Lebanese law.

We do not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless as disclosed to you under this Privacy policy or unless required by law, or unless you have given express consent to do so.

Keeping personal information secure

We continuously strive to take all necessary technical and organizational security measures to protect your personal data from being lost or misused, or inappropriately or accidentally accessed, used, shared or destroyed.

How long do we keep personal information?

We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation or comply with legal and regulatory requirements. We may retain such information even after you delete your account for any reason.

Your Personal Information Rights

For as long as we retain personal data about you, you are entitled to exercise control over the way in which your personal information is processed. You are entitled to:

    • Access your personal information
      We will provide you, upon request or through access of the appropriate sections of our website (as the case may be), with any personal information we hold in your regard. Customers with web-based profiles can access the information they provided us when registering for any of our online service by accessing the relevant “My Account” section.
    • Keeping your information accurate
      We will ensure that the personal information of customers is not altered without their consent and that customers do enjoy the possibility to amend and/or update the personal data related to them, as far as is reasonably possible and feasible. In this respect, we encourage customers to inform us of any changes to their information (e.g. by updating their account details on our website).
    • Remove your consent
      After you give us consent, such as for direct marketing engagement, you can in the future change your mind and remove or limit such consent. We will comply going forward with your wishes related to the removal or restriction of consent.
    • Restrict and object
      You have the right to restrict and object to the processing of your personal information or use of automated decision-making in doing so.
    • Delete your information (your right to be forgotten)
      You may ask us to delete your personal information. However, such right may result in the suspension of your access to and use of any services on our website.
    • Move your information (your right to portability)
      Where possible we can share a digital copy of your information directly with you or another organization expressly designated by you in writing. Proof of identity is required in order to protect your information when processing such access requests. We might also require sufficient details to be able to locate your information, for example, date and details of website access, products or services that you have used etc. An optional application form may be provided to assist us in locating the information you require. We shall not bear any liability in case you do not provide the required details or refuse to fill out the aforementioned application.
      You can exercise the rights outlined above by contacting info@jamelik.com

Marketing

Unless you expressly opt-out from receiving marketing information and material, you allow us to provide you with information about products and services that we, or third parties we deal with, may consider to be of interest to you. To do this, we may use your personal data to understand your interests better, so that we can try to evaluate and assess what other products, services and information you might be most interested in.

Cookies

We use internet technologies like cookies and web beacons for a variety of purposes, including, but not limited to, those identified below:

  1. a)to assist us in providing services to you
  2. b)to allow you to change web pages during your visit without having to re-enter your password
  3. c)to temporarily track the activity on the Marketplace
  4. d)to determine whether you came to the Marketplace from a banner ad or an affiliate website
  5. e)to deliver information specific to your interests on additional websites
  6. f)to identify you when you visit the Marketplace, to personalize the content of the Marketplace for you and to assist you in carrying our transactions and accessing account information.

Cookies are text files placed on your computer when you use a website to store information related to you and your computer.

The purpose of using cookies is to be able to offer you optimal user guidance as well as to “recognize” you and thus be able to present (as much as possible) diversified internet pages suiting your needs, expectations, and new content during repeated use.

We use the following kinds of cookies:

  • Analytics cookies in order to collect information about how visitors use our site, such as to determine how frequently our internet pages are accessed as well as the number of users, the pages visitors go to most often and where they have come to the site from. This information is collected anonymously and is only used to improve how our website works.
  • Marketing and advertising cookies to deliver advertisements more relevant to the user and his/her interests. Such cookies record that the user has visited our website, and are also used to limit the number of times you see the same advertisement. This would help measure the effectiveness of advertising campaigns. This information shall not be shared, except on an anonymous basis.
  • Session cookies that are stored exclusively for the duration of your visit to one of our internet pages.
  • Persistent cookies for retaining information about visitors who repeatedly access one of our internet pages. The content of a persistent cookie is limited to an identification number, name, email address, and IP address.

Links to other websites

Our website may include links to other sites. We will make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer. Users of our website who link to other sites through it are responsible for reading and accepting the privacy policy and terms of use of such sites before accessing or using the same.

How to contact us

Customers having inquiries relating to the collection, use, sharing, and protection of personal data may contact us on info@jamelik.com

Parental Control

The use of the website is reserved for persons above 18 years. If you are a parent and suspect that a minor has been using the website in violation of the terms and conditions and/or this policy or has provided personal information without parental consent, please contact us immediately at info@jamelik.com

Changes to our Privacy Policy

We will keep our Privacy Policy under regular review and will place any updates on this webpage to reflect initiatives, changes in the law or technology or changes in our practices regarding the collection and use of personal information. We reserve our right to update and/or amend this policy at any time, if and when we deem appropriate, through posting on our website or any other means.
The access and use of this site is provided to you on the condition that you accept all the provisions contained in this Privacy Policy in their entirety without modifications or reservations of any kind. IF YOU DO NOT AGREE TO ANY OF THE FOREGOING PROVISIONS OR ARE NOT AUTHORIZED TO AGREE TO THEM, PLEASE DO NOT USE OR ACCESS THIS SITE.

Disclaimer

We disclaim any representations and warranties not expressly set out in this policy. Except as expressly provided herein, we make no representation, warranty, or guarantee regarding the privacy in general or the services or features of the website. We also make no representations on behalf of any third parties.